The commitments Aethos Homes makes to every tenant across the portfolio. These are standards we measure ourselves against.
01
Safe and compliant homes.
Every property is gas safety certified, electrically tested, smoke and carbon monoxide compliant, and maintained to a minimum EPC rating of C. Compliance documentation is held on file.
Compliance · Continuous
02
Predictable maintenance response.
Non-urgent issues acknowledged within one working day. Urgent issues affecting habitability responded to within four hours. Every issue is logged and tracked to resolution.
Urgent · 4hr · Non-urgent · 1 day
03
Long-term tenancy focus.
Tenancies are written to support long stays. Rent reviews are annual and evidence-based, conducted in line with current regulation. A tenant who wants to stay is more valuable than a short-term uplift.
Review · Annual · Evidence-based
04
Professional communication.
Every property has a single named point of contact. Communication is conducted through a logged channel. The person responsible for the property is the person who responds.
Single Point of Contact · Logged
05
Well-maintained communal areas.
Shared entrances, stairwells, and external areas are cleaned and maintained under scheduled contracts. Lighting, fire safety provisions, and communal services are checked monthly.
Scheduled · Monthly Checks
06
Deposits held as required.
All tenant deposits are held in a government-approved tenancy deposit scheme. Protection certificates are issued within the statutory period. End-of-tenancy deductions are evidenced.
Approved Scheme · Statutory
How repairs work
01
Report the issue
By email or WhatsApp to your named contact.
02
We confirm the next step
Within one working day for non-urgent issues. Within four hours for urgent ones.
03
We arrange the right contractor
From our trusted contractor panel. No unnecessary delays.
04
We keep you updated
Until the issue is fully resolved.
“You deal with a named person, not a call centre.”
Get in Touch
Tenant enquiry.
Current and prospective tenants can reach us directly. All enquiries go to a named person, not a call centre. Use the path that fits your situation.
Prospective Tenants
Looking for a property.
We occasionally have availability across our Liverpool portfolio. Contact us directly to ask about current vacancies or to register your interest for upcoming lets.
Maintenance requests, repair issues, tenancy questions, and end-of-tenancy matters. All handled through your named point of contact. Use the same email for anything related to your existing tenancy.
